Terms of service

Effective from October 7, 2026.

§ 1. Seller and general provisions

  1. These Terms set out the rules for using the CudoMix online store (the Store) and for concluding sales contracts through the Store.
  2. The seller is Wiktor Pluta, ul. Jesienna 199, 42-229 Częstochowa, Poland, e-mail: janusz13115@gmail.com, selling as an unregistered business activity (Art. 5(1) of the Polish Act of 6 March 2018 – Entrepreneurs' Law).
  3. To use the Store, you need a device with internet access, an up-to-date web browser and an email address.
  4. Customers may not provide unlawful content.

§ 2. Definitions

  • Customer – a natural person, legal person or organizational unit that places an order in the Store.
  • Consumer – a natural person who concludes a contract not directly related to their business or professional activity.
  • Entrepreneur with consumer rights – a natural person who concludes a contract directly related to their business activity, where the contract is not of a professional nature for them (Art. 7aa of the Polish Consumer Rights Act).
  • Product – a movable item available in the Store.

§ 3. Orders and conclusion of the contract

  1. You place an order by adding Products to the cart, entering your delivery and contact details, choosing a payment method and then clicking the order button with an obligation to pay.
  2. After placing an order, you will receive an email confirming its acceptance. The sales contract is concluded when you receive this confirmation.
  3. The content of the contract is recorded in the order confirmation sent by email and in these Terms.

§ 4. Prices and payments

  1. Prices are given in Polish zloty and are final prices. Customers from other countries may see prices converted into their currency (e.g. USD). You can see the delivery cost before placing your order.
  2. Available payment methods: payment card, BLIK, Google Pay, Apple Pay and other methods shown at checkout. Payments are handled by external payment operators (Shopify Payments, PayPal).
  3. We process the order once the payment has been received.

§ 5. Delivery

  1. We deliver Products within Poland and to the United States.
  2. Products are shipped directly from our partners' warehouses in China and the European Union. An order with several Products may arrive in several packages.
  3. Delivery usually takes 5-14 business days from the order. We show the estimated range on each Product page.
  4. Delivery in Poland costs 14.99 zł per order and is free for orders of at least 149 zł. Delivery to the United States costs 74 zł (about USD 20) per order. For shipments outside the European Union, the destination country may charge import duties or taxes.
  5. Once the package ships, we email you the tracking number and link.

§ 6. Right of withdrawal

  1. Consumers and Entrepreneurs with consumer rights may withdraw from the contract without giving a reason within 30 days of taking possession of the Product. This period is longer than the statutory 14 days.
  2. To withdraw, send a statement to janusz13115@gmail.com or by post to the Seller's address. You may use the model form on the “Withdrawal from the contract” page, but this is not mandatory.
  3. Send the Product to: Wiktor Pluta, ul. Jesienna 199, 42-229 Częstochowa, Poland, no later than 14 days after the day of withdrawal.
  4. The Customer bears the direct cost of returning the Product.
  5. We refund all payments, including the cost of delivery to the Customer (up to the cost of the cheapest standard delivery offered in the Store), within 14 days of receiving the statement, using the same payment method, unless the Customer agrees otherwise. We may withhold the refund until we receive the Product or proof that it has been sent back, whichever comes first.
  6. The Customer is liable for any decrease in the value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
  7. The right of withdrawal does not apply in the cases listed in Art. 38 of the Polish Consumer Rights Act of 30 May 2014.

§ 7. Complaints – non-conformity of the Product with the contract

  1. The Seller is liable to the Consumer and the Entrepreneur with consumer rights for any lack of conformity of the Product with the contract that existed at the time of delivery and became apparent within 2 years of that time, under the rules set out in Chapter 5a of the Polish Consumer Rights Act.
  2. Send your complaint to janusz13115@gmail.com or by post to the Seller's address. Describe the problem, give your order number and, if possible, attach photos.
  3. We will respond to your complaint within 14 days of receiving it.
  4. If the Product does not conform to the contract, you may request repair or replacement and, in the cases specified by law, a price reduction or withdrawal from the contract. The Seller covers the costs of repair or replacement, including shipping.

§ 8. Out-of-court dispute resolution

Consumers may seek help from the municipal or district consumer ombudsman and the provincial Trade Inspection office. More information is available at prawakonsumenta.uokik.gov.pl.

§ 9. Personal data

The rules for processing personal data are described in the Privacy Policy available in the Store.

§ 10. Final provisions

  1. Contracts concluded through the Store are governed by Polish law. These Terms do not limit the Consumer's rights under mandatory provisions of law.
  2. Changes to these Terms do not apply to orders placed before they take effect.